ServiceNow Services – One Place to Find Them All

ServiceNow professional services - AKP Technologies

As a reputable ServiceNow professional services provider, AKP Technologies shares 10 years of experience in ServiceNow and offers a comprehensive range of services aimed at covering your every platform-related need.

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An Outline of Our A-to-Z ServiceNow Services

ServiceNow consulting

We can always advise you on the best ways to tackle your challenges, be it uncertainty in mapping your needs to ServiceNow functionality, a process malfunction or difficulties in expanding ServiceNow to more areas across your enterprise. We also provide the technical skills to overcome these challenges and work both in terms of one-time consultations and ongoing improvement projects.

ServiceNow implementation

We can help at any stage of your ServiceNow project. Our ServiceNow implementation services cover platform implementation from scratch, enhancement of your existing platform functionality, integrations (e.g., with IT infrastructure management tools, email services, CRM systems) as well as migration projects (from basic-functionality ticketing tools or legacy ITSM systems).

ServiceNow customization

AKP Technologies can render you technical aid in making ServiceNow meet your business requirements. We set up and adjust the platform without code changes and also do various code-based customizations, such as back-end and client logic, code-level integrations, and access configuration.

Custom ServiceNow app development

Although the existing ServiceNow functionality offering is extremely rich, you can still miss some apps or features. For example, the product you need may be included in the more expensive functionality package and buying it because of one app would be too wasteful. Or you don’t think that using one of your purchased apps is sensible because you are dissatisfied with the concept behind it. A custom ServiceNow application is always a good way out for such occasions. Our certified ServiceNow application developers will analyze your functionality requirements, design and deliver the app in a reasonable time frame.

ServiceNow testing

To ensure the quality of your ServiceNow solution, our certified team of test engineers can put your system through paces and uncover all there is to fix about it. They thoroughly check ServiceNow functionality, integrations, performance, security, usability and data quality to help you make your solution fully comply with your requirements.

ServiceNow support

To help you maintain the performance and user convenience of your solution, AKP Technologies’s experts can provide ServiceNow support services. This includes not only basic user support activities but also system parameters monitoring and on-the-fly troubleshooting.

ServiceNow managed services

AKP Technologies can become your ServiceNow managed services provider for you to enjoy using ServiceNow without thinking about its performance issues or surfaced defects. We will take over all the worries concerning system administration and performance, security, and ongoing improvements as well as user training and support.

Why AKP Technologies Exactly?

Here is what makes us fit to become your ServiceNow services provider.

ServiceNow Certified - AKP Technologies

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Selected Projects

AKP Technologies came up with a ServiceNow solution for a more consistent coordination of efforts across regional IT departments and overall ITSM automation, while preserving the Customer’s workflows.

AKP Technologies provides ServiceNow continuous delivery to a European bank employing 40,000+ staff to make sure the bank uses a system that completely fulfills their needs. As part of the project, AKP Technologies executed various tasks, for example, performed ServiceNow integrations, created an interface for firewall rule requests and changed the process of reporting incidents.

AKP Technologies’s ITSM team came up with an integration strategy and a reusable integration application based on the ServiceNow platform to enable data transactions between the IT company’s ServiceNow system and their clients’ ITSM solutions.

AKP Technologies developed a ServiceNow-based solution for a governmental institution to manage the utilization of human biological material. The solution combined a ServiceNow portal and a custom internal operations app to help the Customer process biological sample inquiries faster and stay in line with respective legislative acts.

AKP Technologies’s ITSM experts advised the IT company’s client, a multinational enterprise focused on construction and engineering, with offices in 12 countries and 17,000+ staff, on the integration of ITSM systems, as well as carried out integration between the multinational enterprise’s ITSM solution and the IT company’s ServiceNow system.

AKP Technologies integrated ServiceNow and SolarWinds platforms within one ITSM mobile application allowing users to monitor databases and create SolarWinds-related incidents on-the-go. The application successfully passed a performance test and a third party information security audit.

AKP Technologies helped the Customer to achieve the needed level of user convenience while working with ServiceNow by performing its integrations with Active Directory and HP UCMDB. AKP Technologies added ServiceNow to the Customer’s single sign-on system and enabled their employees to work with HP UCMDB configuration items in ServiceNow.

AKP Technologies helped a London-based IT consulting company make a ServiceNow app for supplier performance analysis that sheds light on the way it influences businesses. With our team’s help, the application got up and running and was certified by ServiceNow to be available on ServiceNow Store.