ServiceNow Consulting Services

ServiceNow Consulting services - AKP Technologies

With 12 years of experience in ITSM and 10 years in ServiceNow, AKP Technologies provides ServiceNow consulting services that bring visibility to IT processes and infrastructure of our customers, allow a prompt response to disruptions in IT processes, minimize a negative impact of infrastructural changes and help to optimize IT support costs.

Highlights of Our Competencies

ServiceNow Certified - AKP Technologies

Our ServiceNow Projects

ServiceNow Implementation for a Multinational Confectionery Manufacturer
ServiceNow App Development for Supplier Performance Analysis and Visualization
ITSM Mobile App Development with SolarWinds ServiceNow Integration
ServiceNow Active Directory Integration for Single Sign-On
ServiceNow Service Catalog Configuration for a Logistics Enterprise
ServiceNow Portal Development for Biomaterial Usage Regulation

ServiceNow Consulting Models

1. One-time consultation

If you have encountered a ServiceNow challenge and have no idea how to solve it, we’re always ready to use our ServiceNow savvy to help. After finding a way to address your challenge, we can proceed with its implementation. For instance:

Challenge

Your company has to manage different overlapping Service Level Agreements (SLAs) with different vendors.

check out possible solution

Possible solution: We propose to create different workflows, configure the Service Level Management application and integrate your ServiceNow with your vendors’ ITSM solutions. This way, it’ll be easier to control the quality of your services.

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2. Full-cycle implementation of a ServiceNow solution

Full-cycle ServiceNow implementation

3. Ongoing improvements

Optimizing IT services is not a one-time matter, but a lasting process. In order to improve your IT services more efficiently, we can help you find and eliminate flaws on a constant basis. We do it like this:

Ongoing improvements of ServiceNow solution

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Sample ServiceNow Challenges We Solve

Complexity in aligning ServiceNow with your company’s needs

Out-of-the-box ServiceNow functionality will hardly be able to meet your company’s requirements. Carefully tailoring its rich functionality to your company’s processes and policies is a complex procedure. It requires in-depth knowledge of the platform as well as comprehensive experience in aligning it to the needs of a particular enterprise, which AKP Technologies proves skillful in.

Perplexities in deciding between out-of-the-box functionality and deep customization

It can be difficult to find the right balance between using out-of-the-box functionality and going for deep customization. AKP Technologies can help both determine what exactly your company needs and implement any configuration or customization required.

Risks of low return on substantial investment

Though ServiceNow is a powerful tool that can help you reduce costs and optimize your IT processes and infrastructure, there’s still a risk that substantial investment into the system will not pay off. To ensure that ServiceNow’s effect on your business will be worth the invested money, AKP Technologies can guide your company through every step of the way and help you maximize the benefits ServiceNow brings.

Lack of the wider picture in ITSM

Huge volumes of data that ServiceNow accumulates on your IT support activities can be misleading for your IT management because it is rather easy to get lost in such a vast collection of detailed data. Properly tuning ServiceNow’s Reporting and Performance Analytics, AKP Technologies’s team can allow you to see the wider picture of your IT support performance.

We Speak Your Industry

While being open to new ServiceNow challenges in various industries, AKP Technologies’s team is particularly experienced in Healthcare, Banking and Financial Services, Retail, Manufacturing, Oil & Gas, Public Sector and Telecoms. With the background in your industry, we won’t just propose tech-solutions: we will make sure they work under your specific circumstances.

Domain expertise in ServiceNow consulting

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Selected Projects
ServiceNow Implementation for a Multinational Confectionery Manufacturer </a> </div> <p class="a-cs-dynamic__excerpt">AKP Technologies came up with a ServiceNow solution for a more consistent coordination of efforts across regional IT departments and overall ITSM automation, while preserving the Customer’s workflows.</p> <div class="a-cs-dynamic__more"> <a data-cs-item="link" class="btn btn-link-arrow btn-link-arrow--right" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-implementation-for-a-multinational-confectionery-manufacturer"> <span class="btn__label-wrapper"> <span class="btn__label">Keep reading </span> </span> </a> </div> </div> </div> <div class="a-cs-dynamic__item js-cs-dynamic-item"> <div class="a-cs-dynamic__image"> <a data-cs-item="link" class="a-cs-dynamic__link" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-continuous-delivery-for-a-european-bank-with-40-000-staff" title="ServiceNow Evolution and Support for a European Bank with 40,000+ Staff"> <img width="200" height="200" alt="ServiceNow Evolution and Support for a European Bank with 40,000+ Staff" src=https://www.scnsoft.com/servicenow/services/"/boss/images/image-thumb__14382__auto_286e656ef48d364e47647a96bf5bcdf5/cf5e3a9b-ce61-4699-b94a-20ef9e8be2d9t-servicenow-delivery-bank.jpeg" srcset="/boss/images/image-thumb__14382__auto_286e656ef48d364e47647a96bf5bcdf5/cf5e3a9b-ce61-4699-b94a-20ef9e8be2d9t-servicenow-delivery-bank.jpeg 1x, /boss/images/image-thumb__14382__auto_286e656ef48d364e47647a96bf5bcdf5/cf5e3a9b-ce61-4699-b94a-20ef9e8be2d9t-servicenow-delivery-bank@2x.jpeg 2x" /> <a class=" p-blog-related__more " href=https://www.scnsoft.com/servicenow/services/"/case-studies" data-piwik-event="SDSnippet: Button,click,Go "> </a> </a> </div> <div class="a-cs-dynamic__content"> <div class="a-cs-dynamic__content-title"> <a data-cs-item="link" class="a-cs-dynamic__link" title="ServiceNow Evolution and Support for a European Bank with 40,000+ Staff" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-continuous-delivery-for-a-european-bank-with-40-000-staff"> ServiceNow Evolution and Support for a European Bank with 40,000+ Staff </a> </div> <p class="a-cs-dynamic__excerpt">AKP Technologies provides ServiceNow continuous delivery to a European bank employing 40,000+ staff to make sure the bank uses a system that completely fulfills their needs. As part of the project, AKP Technologies executed various tasks, for example, performed ServiceNow integrations, created an interface for firewall rule requests and changed the process of reporting incidents.</p> <div class="a-cs-dynamic__more"> <a data-cs-item="link" class="btn btn-link-arrow btn-link-arrow--right" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-continuous-delivery-for-a-european-bank-with-40-000-staff"> <span class="btn__label-wrapper"> <span class="btn__label">Keep reading </span> </span> </a> </div> </div> </div> <div class="a-cs-dynamic__item js-cs-dynamic-item"> <div class="a-cs-dynamic__image"> <a data-cs-item="link" class="a-cs-dynamic__link" href=https://www.scnsoft.com/servicenow/services/"/case-studies/itsm-integration-solution-for-it-company-with-1-billion-turnover" title="ServiceNow Integration App Development for IT Company with $1+ Billion Turnover"> <img width="200" height="200" alt="ServiceNow Integration App Development for IT Company with $1+ Billion Turnover" src=https://www.scnsoft.com/servicenow/services/"/boss/images/image-thumb__4351__auto_286e656ef48d364e47647a96bf5bcdf5/6cc3fa30-9758-4eab-8752-43bc36d61b8aitsm-integration-solution-for-it-company-small.jpeg" srcset="/boss/images/image-thumb__4351__auto_286e656ef48d364e47647a96bf5bcdf5/6cc3fa30-9758-4eab-8752-43bc36d61b8aitsm-integration-solution-for-it-company-small.jpeg 1x, /boss/images/image-thumb__4351__auto_286e656ef48d364e47647a96bf5bcdf5/6cc3fa30-9758-4eab-8752-43bc36d61b8aitsm-integration-solution-for-it-company-small@2x.jpeg 2x" /> <a class=" p-blog-related__more " href=https://www.scnsoft.com/servicenow/services/"/case-studies" data-piwik-event="SDSnippet: Button,click,Go "> </a> </a> </div> <div class="a-cs-dynamic__content"> <div class="a-cs-dynamic__content-title"> <a data-cs-item="link" class="a-cs-dynamic__link" title="ServiceNow Integration App Development for IT Company with $1+ Billion Turnover" href=https://www.scnsoft.com/servicenow/services/"/case-studies/itsm-integration-solution-for-it-company-with-1-billion-turnover"> ServiceNow Integration App Development for IT Company with $1+ Billion Turnover </a> </div> <p class="a-cs-dynamic__excerpt">AKP Technologies’s ITSM team came up with an integration strategy and a reusable integration application based on the ServiceNow platform to enable data transactions between the IT company’s ServiceNow system and their clients’ ITSM solutions. </p> <div class="a-cs-dynamic__more"> <a data-cs-item="link" class="btn btn-link-arrow btn-link-arrow--right" href=https://www.scnsoft.com/servicenow/services/"/case-studies/itsm-integration-solution-for-it-company-with-1-billion-turnover"> <span class="btn__label-wrapper"> <span class="btn__label">Keep reading </span> </span> </a> </div> </div> </div> <div class="a-cs-dynamic__item js-cs-dynamic-item"> <div class="a-cs-dynamic__image"> <a data-cs-item="link" class="a-cs-dynamic__link" href=https://www.scnsoft.com/servicenow/services/"/case-studies/a-servicenow-portal-for-governmental-regulation-of-biomaterial-utilization" title="ServiceNow Portal Development for Biomaterial Usage Regulation"> <img width="200" height="200" alt="ServiceNow Portal Development for Biomaterial Usage Regulation" src=https://www.scnsoft.com/servicenow/services/"/boss/images/image-thumb__14378__auto_286e656ef48d364e47647a96bf5bcdf5/91ab387c-97f0-4a84-9b46-d0a06b0718e4t-servicenow-portal-regulation-biomaterial-utilization.jpeg" srcset="/boss/images/image-thumb__14378__auto_286e656ef48d364e47647a96bf5bcdf5/91ab387c-97f0-4a84-9b46-d0a06b0718e4t-servicenow-portal-regulation-biomaterial-utilization.jpeg 1x, /boss/images/image-thumb__14378__auto_286e656ef48d364e47647a96bf5bcdf5/91ab387c-97f0-4a84-9b46-d0a06b0718e4t-servicenow-portal-regulation-biomaterial-utilization@2x.jpeg 2x" /> <a class=" p-blog-related__more " href=https://www.scnsoft.com/servicenow/services/"/case-studies" data-piwik-event="SDSnippet: Button,click,Go "> </a> </a> </div> <div class="a-cs-dynamic__content"> <div class="a-cs-dynamic__content-title"> <a data-cs-item="link" class="a-cs-dynamic__link" title="ServiceNow Portal Development for Biomaterial Usage Regulation" href=https://www.scnsoft.com/servicenow/services/"/case-studies/a-servicenow-portal-for-governmental-regulation-of-biomaterial-utilization"> ServiceNow Portal Development for Biomaterial Usage Regulation </a> </div> <p class="a-cs-dynamic__excerpt">AKP Technologies developed a ServiceNow-based solution for a governmental institution to manage the utilization of human biological material. The solution combined a ServiceNow portal and a custom internal operations app to help the Customer process biological sample inquiries faster and stay in line with respective legislative acts.</p> <div class="a-cs-dynamic__more"> <a data-cs-item="link" class="btn btn-link-arrow btn-link-arrow--right" href=https://www.scnsoft.com/servicenow/services/"/case-studies/a-servicenow-portal-for-governmental-regulation-of-biomaterial-utilization"> <span class="btn__label-wrapper"> <span class="btn__label">Keep reading </span> </span> </a> </div> </div> </div> <div class="a-cs-dynamic__item js-cs-dynamic-item"> <div class="a-cs-dynamic__image"> <a data-cs-item="link" class="a-cs-dynamic__link" href=https://www.scnsoft.com/servicenow/services/"/case-studies/integration-of-itsm-systems-and-consulting-for-a-multinational-with-17-000-staff" title="ServiceNow Consulting and Integration for a Multinational with 17,000+ Staff"> <img width="200" height="200" alt="ServiceNow Consulting and Integration for a Multinational with 17,000+ Staff" src=https://www.scnsoft.com/servicenow/services/"/boss/images/image-thumb__4372__auto_286e656ef48d364e47647a96bf5bcdf5/f43cd40c-cec5-4356-bfe7-76d4e0b0671eitsm-systems-integration-consulting-and-services-small.jpeg" srcset="/boss/images/image-thumb__4372__auto_286e656ef48d364e47647a96bf5bcdf5/f43cd40c-cec5-4356-bfe7-76d4e0b0671eitsm-systems-integration-consulting-and-services-small.jpeg 1x, /boss/images/image-thumb__4372__auto_286e656ef48d364e47647a96bf5bcdf5/f43cd40c-cec5-4356-bfe7-76d4e0b0671eitsm-systems-integration-consulting-and-services-small@2x.jpeg 2x" /> <a class=" p-blog-related__more " href=https://www.scnsoft.com/servicenow/services/"/case-studies" data-piwik-event="SDSnippet: Button,click,Go "> </a> </a> </div> <div class="a-cs-dynamic__content"> <div class="a-cs-dynamic__content-title"> <a data-cs-item="link" class="a-cs-dynamic__link" title="ServiceNow Consulting and Integration for a Multinational with 17,000+ Staff" href=https://www.scnsoft.com/servicenow/services/"/case-studies/integration-of-itsm-systems-and-consulting-for-a-multinational-with-17-000-staff"> ServiceNow Consulting and Integration for a Multinational with 17,000+ Staff </a> </div> <p class="a-cs-dynamic__excerpt">AKP Technologies’s ITSM experts advised the IT company’s client, a multinational enterprise focused on construction and engineering, with offices in 12 countries and 17,000+ staff, on the integration of ITSM systems, as well as carried out integration between the multinational enterprise’s ITSM solution and the IT company’s ServiceNow system. </p> <div class="a-cs-dynamic__more"> <a data-cs-item="link" class="btn btn-link-arrow btn-link-arrow--right" href=https://www.scnsoft.com/servicenow/services/"/case-studies/integration-of-itsm-systems-and-consulting-for-a-multinational-with-17-000-staff"> <span class="btn__label-wrapper"> <span class="btn__label">Keep reading </span> </span> </a> </div> </div> </div> <div class="a-cs-dynamic__item js-cs-dynamic-item"> <div class="a-cs-dynamic__image"> <a data-cs-item="link" class="a-cs-dynamic__link" href=https://www.scnsoft.com/servicenow/services/"/case-studies/itsm-mobile-app-with-solarwinds-servicenow-integration" title="SolarWinds-ServiceNow Integration within a Mobile App"> <img width="200" height="200" alt="SolarWinds-ServiceNow Integration within a Mobile App" src=https://www.scnsoft.com/servicenow/services/"/boss/images/image-thumb__7586__auto_286e656ef48d364e47647a96bf5bcdf5/3c741e6e-addb-4800-bbfb-a68c94070bfcitsm-mobile-app-small.jpeg" srcset="/boss/images/image-thumb__7586__auto_286e656ef48d364e47647a96bf5bcdf5/3c741e6e-addb-4800-bbfb-a68c94070bfcitsm-mobile-app-small.jpeg 1x, /boss/images/image-thumb__7586__auto_286e656ef48d364e47647a96bf5bcdf5/3c741e6e-addb-4800-bbfb-a68c94070bfcitsm-mobile-app-small@2x.jpeg 2x" /> <a class=" p-blog-related__more " href=https://www.scnsoft.com/servicenow/services/"/case-studies" data-piwik-event="SDSnippet: Button,click,Go "> </a> </a> </div> <div class="a-cs-dynamic__content"> <div class="a-cs-dynamic__content-title"> <a data-cs-item="link" class="a-cs-dynamic__link" title="SolarWinds-ServiceNow Integration within a Mobile App" href=https://www.scnsoft.com/servicenow/services/"/case-studies/itsm-mobile-app-with-solarwinds-servicenow-integration"> SolarWinds-ServiceNow Integration within a Mobile App </a> </div> <p class="a-cs-dynamic__excerpt">AKP Technologies integrated ServiceNow and SolarWinds platforms within one ITSM mobile application allowing users to monitor databases and create SolarWinds-related incidents on-the-go. The application successfully passed a performance test and a third party information security audit.</p> <div class="a-cs-dynamic__more"> <a data-cs-item="link" class="btn btn-link-arrow btn-link-arrow--right" href=https://www.scnsoft.com/servicenow/services/"/case-studies/itsm-mobile-app-with-solarwinds-servicenow-integration"> <span class="btn__label-wrapper"> <span class="btn__label">Keep reading </span> </span> </a> </div> </div> </div> <div class="a-cs-dynamic__item js-cs-dynamic-item"> <div class="a-cs-dynamic__image"> <a data-cs-item="link" class="a-cs-dynamic__link" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-active-directory-integration-for-single-sign-on" title="ServiceNow Active Directory Integration for Single Sign-On"> <img width="200" height="200" alt="ServiceNow Active Directory Integration for Single Sign-On" src=https://www.scnsoft.com/servicenow/services/"/boss/images/image-thumb__7831__auto_286e656ef48d364e47647a96bf5bcdf5/c9758454-38af-4446-98f0-0d15017a73ecservicenow-active-directory-integration-small.jpeg" srcset="/boss/images/image-thumb__7831__auto_286e656ef48d364e47647a96bf5bcdf5/c9758454-38af-4446-98f0-0d15017a73ecservicenow-active-directory-integration-small.jpeg 1x, /boss/images/image-thumb__7831__auto_286e656ef48d364e47647a96bf5bcdf5/c9758454-38af-4446-98f0-0d15017a73ecservicenow-active-directory-integration-small@2x.jpeg 2x" /> <a class=" p-blog-related__more " href=https://www.scnsoft.com/servicenow/services/"/case-studies" data-piwik-event="SDSnippet: Button,click,Go "> </a> </a> </div> <div class="a-cs-dynamic__content"> <div class="a-cs-dynamic__content-title"> <a data-cs-item="link" class="a-cs-dynamic__link" title="ServiceNow Active Directory Integration for Single Sign-On" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-active-directory-integration-for-single-sign-on"> ServiceNow Active Directory Integration for Single Sign-On </a> </div> <p class="a-cs-dynamic__excerpt">AKP Technologies helped the Customer to achieve the needed level of user convenience while working with ServiceNow by performing its integrations with Active Directory and HP UCMDB. AKP Technologies added ServiceNow to the Customer’s single sign-on system and enabled their employees to work with HP UCMDB configuration items in ServiceNow.</p> <div class="a-cs-dynamic__more"> <a data-cs-item="link" class="btn btn-link-arrow btn-link-arrow--right" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-active-directory-integration-for-single-sign-on"> <span class="btn__label-wrapper"> <span class="btn__label">Keep reading </span> </span> </a> </div> </div> </div> <div class="a-cs-dynamic__item js-cs-dynamic-item"> <div class="a-cs-dynamic__image"> <a data-cs-item="link" class="a-cs-dynamic__link" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-app-for-supplier-performance-analysis-and-visualization" title="ServiceNow Application Development for Supplier Performance Analysis"> <img width="200" height="200" alt="ServiceNow Application Development for Supplier Performance Analysis" src=https://www.scnsoft.com/servicenow/services/"/boss/images/image-thumb__7829__auto_286e656ef48d364e47647a96bf5bcdf5/ddaebc0e-0bbe-401f-a14f-24635467b4d6servicenow-app-for-supplier-performance-analysis-small.jpeg" srcset="/boss/images/image-thumb__7829__auto_286e656ef48d364e47647a96bf5bcdf5/ddaebc0e-0bbe-401f-a14f-24635467b4d6servicenow-app-for-supplier-performance-analysis-small.jpeg 1x, /boss/images/image-thumb__7829__auto_286e656ef48d364e47647a96bf5bcdf5/ddaebc0e-0bbe-401f-a14f-24635467b4d6servicenow-app-for-supplier-performance-analysis-small@2x.jpeg 2x" /> <a class=" p-blog-related__more " href=https://www.scnsoft.com/servicenow/services/"/case-studies" data-piwik-event="SDSnippet: Button,click,Go "> </a> </a> </div> <div class="a-cs-dynamic__content"> <div class="a-cs-dynamic__content-title"> <a data-cs-item="link" class="a-cs-dynamic__link" title="ServiceNow Application Development for Supplier Performance Analysis" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-app-for-supplier-performance-analysis-and-visualization"> ServiceNow Application Development for Supplier Performance Analysis </a> </div> <p class="a-cs-dynamic__excerpt">AKP Technologies helped a London-based IT consulting company make a ServiceNow app for supplier performance analysis that sheds light on the way it influences businesses. With our team’s help, the application got up and running and was certified by ServiceNow to be available on ServiceNow Store.</p> <div class="a-cs-dynamic__more"> <a data-cs-item="link" class="btn btn-link-arrow btn-link-arrow--right" href=https://www.scnsoft.com/servicenow/services/"/case-studies/servicenow-app-for-supplier-performance-analysis-and-visualization"> <span class="btn__label-wrapper"> <span class="btn__label">Keep reading </span> </span> </a> </div> </div> </div> ">